At Cultivea, we know that bonsai germination requires patience and precision. That’s why we offer to resend seeds if, despite carefully following all the steps, you do not achieve any results.
Seed Replacement Conditions
To be eligible for a replacement, you must have followed all the essential steps indicated in the instructions provided with your kit:
- ✅ Cold stratification for 3 months (duration may vary depending on the bonsai type)
✅ Germination time after stratification (according to the kit’s recommendations)
✅ Proper planting and care conditions
💡 Important: Stratification and germination times vary depending on the bonsai species. Please carefully review the instructions included with your kit to ensure that all conditions have been properly followed before submitting a replacement request.
If, after completing these steps, no sprout appears, please contact us with the following information:
📌 Your order number or proof of purchase
📌 A brief description of the process followed
📌 Photos of the steps completed
Our team will review your request and, if all conditions are met, we will send you new seeds so you can try again!
Grow your patience and passion for bonsai with Cultivea! 🌿✨
Contact Us
contact@br-trade.fr